A vendor-neutral community portal requirements checklist: 33 questions covering identity, spaces, moderation, data and exit, with why each one matters and what a weak answer looks like.
A vendor-neutral community portal requirements checklist: 33 questions covering identity, spaces, moderation, data and exit, with why each one matters and what a weak answer looks like.
Graduates do not return to an alumni portal for a giving campaign. They return to find each other. Why most alumni platforms go silent, and how to build one around the directory instead of the donation form.
Every support ticket you answer twice is a community you have not built. How to add a peer layer to a customer portal, what it deflects, and the mistakes that make customers resent it.
Most employee portals are technically fine and socially dead. The reasons staff stop opening an intranet are behavioural rather than technical, and all five are fixable without a redesign.
Residents associations run on PDFs nobody opens and WhatsApp groups nobody controls. A resident portal fixes both, and self-hosting means the association owns it rather than renting it per household.
Three shapes of community software with three different failure modes. A straight comparison of community portals, classic forums and chat tools, including which one your group will actually keep using.
Most “should I move off Discord” conversations end in a false binary. Stay on Discord and accept that you never own your data. Migrate … Read more
Discourse shipped AI thread summarization in 2024 as part of their AI plugin. Vanilla AI includes it. Khoros Aurora has it. The pattern is … Read more
